A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. 28 C.F.R. § 36.104.
Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks perform by a service animal must be directly related to the individual’s disability. 28 C.F.R. § 36 (2010).
If a service animal behaves in an unacceptable way and the person with a disability does not control the animal, a business or other entity does not have to allow the animal onto its premises. Uncontrolled barking, jumping on other people, or running away from the handler are examples of unacceptable behavior for a service animal. A business has the right to deny access to a dog that disrupts their business. Businesses, public programs, and transportation providers may exclude a service animal when the animal’s behavior poses a direct threat to the health or safety of others. 28 C.F.R. § 35.136.
The ADA requires the animal to be under the control of the handler. This can occur using a harness, leash, or other tether. The service animal must be under the handler’s control. The animal must be housebroken. The ADA does not require covered entities to provide for the care or supervision of a service animal, including cleaning up after the animal. 28 C.F.R. § 36.302.