Season Ticket Holder FAQs

Donate Your Tickets

When you cannot use your tickets, please consider giving them to a friend or donating them back to the Box Office so another music lover can attend. Here are the steps: 

  • Log in to your account My Account Page 
  • Under My Upcoming Events, click VIEW TICKETS next to the event that you are attending
  • Click the checkbox next to the desired seat(s)
  • Click DONATE Note: Once donated, your tickets become invalid and cannot be used. 

Donations are accepted for Los Angeles Philharmonic events only (LA Master Chorale, Music Center and lease events are excluded.) A receipt for tax purposes will be issued if the seats are resold.  

Forward to a friend

Need to get a ticket to a friend? You can now send tickets via text message or email. Here are the steps:

  • Navigate to the My Account Page by logging in to your account.
  • Under My Upcoming Events, click VIEW TICKETS next to the event that you wish to forward. 
  • Click the checkbox next to the desired seats
  • Input the desired phone number or email address
  • Click SEND

NOTE: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use the most recently sent tickets.

Name changes

Notice an error in your name? Did your name legally change? Click "Contact Us" below to let us know and we’ll update your account.

Tips for Subscribing
  • Order Early For Best Seating - Subscriptions are filled in the order received, so you get the best available seats by subscribing early.

  • Seating Locations Based on Availability - When subscribing online, if your requested seating section is unavailable, we will assign the next best available section and refund any difference in price.

  • Keep a Record of Your Order So You Know When Your Series Begins - Your tickets will be mailed to you in May. Changes can not be made after your series has begun.

Emergency Exchange Guidelines

Emergency Exchange Guidelines

Emergency exchanges can be made at the Box Office, or by fax up to 5 pm before the performance you wish to exchange into or out of.

The emergency exchange fee is $10 per ticket for subscribers and $25 per ticket for "5 or More" package holders.

Fax exchanges may not be requested earlier than one week before the performance you wish to exchange into or out of. Emergency exchanges are not available online or by phone.

For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office hours. (Hours are listed above, under "In Person.")

For emergency exchanges by fax, please follow these steps:

  • Cut the tickets in half, being careful not to destroy the barcodes.
  • Fax a copy of the cut-in-half tickets (with readable barcodes and the subscriber exchange form) to 323.850.2155.


Ticket Exchange

Subscribers can exchange tickets with no fee. "5 or More" package holders can exchange tickets for $15 per ticket.

Tickets may be exchanged between series, subject to availability. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange.



Step 1: Click Log in (at top of this page).

Step 2: Add desired new seats to your cart.

Step 3: Return to your account by clicking your name at the top and selecting MY ACCOUNT from the drop down menu.

Step 4: Click VIEW TICKETS next to the concert you want to exchange out of in the "My Upcoming Events" section (in the center).

Step 5: Click RETURN TICKETS. In the dialogue box, select the seats you want to exchange out of and click RETURN.

Step 6: Click CART (at the top of the page).

Step 7: Look for your exchange credit noted in the cart upon clicking through. Continue through the checkout process to complete your exchange.

Please note:

  • Online exchange is not available for Create-Your-Own (CYO) patrons.

By Phone

For assistance with exchanges by phone, please contact Audience Services from 10 am to 6 pm daily at 323 850 2025.

When calling, please have the tickets in front of you and be prepared with the following:

  • Barcode number on each ticket you are exchanging
  • The face value of each ticket
  • Credit card number for any difference in price and/or for purchasing additional tickets (per-ticket fees apply)

Please note:

  • Only subscribers of record or their Guest Designate(s) may make a regular exchange or upgrade (subject to availability).
  • There is a limit of two exchanges per call.

By Mail

Mail your tickets with a note requesting new dates and, if necessary, your check (payable to the Los Angeles Philharmonic) or credit card information to:

Hollywood Bowl Box Office
Attn: Subscriber Exchange
P.O. Box 1951
Los Angeles, CA 90078

Please include a self-addressed, stamped envelope.

Please note:

  • The LA Phil is not responsible for delayed or undeliverable mail; the Box Office does not receive mail on weekends or holidays. Overnight services such as FedEx are not recommended.
  • The new tickets from exchanges received less than one week prior to the new concert date will be held at Will Call.
  • The tickets must be received no later than 24 hours before the concert out of which you are exchanging.
  • Tickets received after the performance cannot be exchanged.
  • Please allow at least 2 to 3 weeks for processing.

You will be assigned the best available seats upon receipt of the requested change.

Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

Please note: Due to the high volume of mail exchanges, we are unable to contact subscribers to discuss seating options.

In Person

Tickets may be exchanged at the Box Office with valid ID during normal Box Office hours.

In-person exchanges are free, up till 24 hours before the concert you are exchanging out of. If the new seats cost more, you pay the difference when exchanging.

Cash, checks (at least 10 business days prior to concert), and major credit cards (American Express, Visa, MasterCard, and Discover) are accepted.

All ticket sales are final. No refunds can be made on ticket purchases.

Tickets may be donated. A donation receipt will be provided for tax purposes if the seats are resold.

Please note:

  • For future transactions, the window closes 30 minutes prior to concert start time.
  • Tickets exchanged online or by phone will only be mailed to the address on the subscription account. Or they can be held at Will Call under the name of the subscriber or Guest Designate only.