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To aid in accidentally duplicating tickets, a ticket may only be accessed by one individual at a time.  If you wish to access tickets that were shared, you may unshare them to access them.  There are step by step guides on how to unshare tickets at 

To unshare tickets:


1. Log in to your account.


2.  Select "Manage Tickets" for your performance
3.  Click "Share/Unshare Tickets"
4.  Use the checkboxes to select the tickets(s) you'd like to unshare
5.  Click "Unshare"