Thank you for purchasing a Pentatonix VIP Package. Package details subject to change without notice. All packages are NON-TRANSFERABLE; NO NAME CHANGES will be permitted under any circumstances; NO REFUNDS or EXCHANGES; all sales are final.

You will receive an email from On The List Presents (VIP@OTLPresents.com) 2-3 days prior to the performance date with check-in/pick up instructions (be sure to check spam/junk email in case it lands there). Information will be sent to the e-mail address provided at the time of purchase. The VIP provider, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the purchaser at the time of purchase.

Exclusive VIP merchandise items will be distributed at the venue, on the day of show ONLY.  To redeem all elements of your order you must present your receipt and picture ID at the check-in location.

If you have questions regarding the packages, or have not received your instructions in the time frame indicated, please contact On the List Presents by emailing VIP@OTLPresents.com. If you have ACCESSIBLE needs: please email On The List Presents customer service after you have placed your order, and we will do our best to accommodate your needs based on venue availability.